MICA Electric Heaters (Infrared Store)

Delivery Information

 

Delivery Options
 
Standard Delivery
 
Standard Delivery items are usually dispatched within 3 working days after the order has been placed. We aim to deliver within:
 
3-5 working days for Greece 
4-7 working days for Europe 
7-10 working days for USA, Canada, Fast East, Australia and the rest of the world.
 
Courier Delivery
 
Courier Delivery service is given priority picking and packing. Items are usually dispatched within 2 working days after the order has been placed. Our carrier aims to deliver within:
 
1-3 working days for Greece and Europe
3-4 working days for USA, Canada, Fast East and Australia
4-7 working days for the rest of the world
 
Delivery Restrictions
 
We deliver anywhere in the world but our policy is not to deliver to PO Box addresses, due to courier restrictions.
 
 
Delivery Costs
 
Our delivery costs are based on weight rate.
 
Greece
 
 
 
 
You can also check the delivery cost of your order by adding items to your basket and proceeding to ‘Order Summary’. In this section, you can select which service you would like your order to be sent and the relevant cost. You can also change the delivery destination of the order. Most countries have the option of a Standard, Couriered or Insured delivery service.
 
Please note that due to their size and cost, all Limited Edition Prints are sent by couriered service and cannot be sent by Standard delivery.
 
Availability times are displayed on each individual product. It will state either:
 
In Stock
The item is in stock at our warehouse. Orders are normally processed ready for despatch in 2-3 working days.
 
Preorder
This is a new item and on it’s way to our warehouse. Your order will be dispatched as soon as stock is available, the date shown on Tate Online shop is the date we aim for the item to leave our warehouse and be posted to you. 
Please note, payment for items on pre-order will be taken when the order is placed through the website. Other items purchased in the same order which are in stock, will be dispatched immediately.
 
Backorder
This item is currently out of stock but an order has been placed, and the delivery lead time will be clearly stated on each individual product. You will receive an email to let you know when the backordered item is posted from our warehouse to your designated address.
 
Out of Stock
We are currently out of stock of this item and will update the information shortly or remove from the website. Should you require more information please call our customer services team.
 
Lead times quoted are given in good faith. They are based on the best available information from our suppliers at time of purchase. Where any delay occurs we will notify you by email at the earliest opportunity.
 
Tracking
 
Greece Courier Service
To track orders being delivered in Greece, where Courier service has been selected, please go to www.taxydromiki.gr.
 
Once there, please enter your tracking number. This can be found on your Dispatch Confirmation email or by going to ‘My Account’, from the homepage and selecting ‘Order History’ and View Orders.’
 
International Courier Service 
To track orders being delivered outside of Greece, where the Courier service has been selected, please enter your tracking number at www.ups.com
 
 
International Shipping
 
Note: If your delivery address is not within Greece, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Tate Online Shop refers each customer to contact their local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by customs authorities.
 
Delivery 
 
 If your items in your order have not arrived within the estimated delivery time please contact customer services. 
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